Quality and Healthcare…A style for all ages

Quality and Healthcare…A style for all ages

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quality-approvedRecently, Newsbeat visited with Kansas Heart Hospital’s Chairman, Co-founder and President, Greg Duick MD. The conversation centered on the role of quality today in our current healthcare environment.

“A day does not go by, when one walks the hospital corridors, reads the paper or hears a newscast in which the word “quality” is not emphasized as it relates to patients and hospitals, “said Dr. Duick.

Quality is now being measured by rating agencies such as Press-Ganey, CMS (government Medicare) and a host of other public and private rating services. Quality as a defined metric has been incorporated into the hospital payment formula utilized by Medicare. Blue-Cross is also adjusting its reimbursement base on quality measures.

On the CMS website www.medicare.gov/hospitalcompare, patients and interested individuals can view public hospital information and statistics concerning a particular hospital. The information provided on this website is gathered from Press Ganey surveys. For example, from January 2014 through March 2014, Kansas Heart Hospital (KHH) rated in the 99th percentile in how patients rated KHH and in the 93rd percentile when asked if a patient would recommend KHH when compared to comparable hospitals in the state of Kansas.

In another national rating, Kansas Heart Hospital ranked in the top 10% nationally for patient safety and in the top 5% nationally for patient experience in 2014.

Last fall, 2013, Consumer Reports listed Kansas Heart Hospital as a top five hospital in the nation for carotid artery surgery.

“It is common medical parlance today that quality and service, at the highest level, is necessary in order to be competitive with other hospitals and to achieve recognition which translates into favorable patient outcomes,” Dr. Duick said. Furthermore, he mentioned that “quality never goes out of style…..it is enduring and fundamental to the Kansas Heart Hospital culture.”